I’m looking for services.
Learn about our services and how to start a conversation with ESP.
See the service pathGet Services
Find the right next step.
Whether you’re looking for services for yourself or someone you support, we can help you understand our services and the next step.
← Back to Every Step PathwaysNC Medicaid Provider
Choose your starting point
Start with the path that fits.
Service availability depends on Medicaid and network requirements, authorization, service fit, staffing, and capacity. ESP can explain our process but does not determine Medicaid eligibility or authorization.
I’m helping someone access services.
Care coordinators, guardians, healthcare professionals, and other referral partners can use our referral page.
Go to Refer SomeoneService Fit Check
Answer four quick questions to see where to begin.
This quick check does not determine Medicaid eligibility or authorization. It only helps point you toward the next step.
How to get started
What happens next.
Our process keeps you and your support team informed while we confirm service fit, authorization, and next steps.
01
Start the ConversationReach out to ESP directly or connect through a family member, care coordinator, provider, employment partner, or community partner.02
Review Fit & EligibilityWe review service fit, authorization, strengths, preferences, needs, and the next steps that apply.03
Build the Plan TogetherYou and your support team identify goals, preferences, and the approach that fits.04
Support Where Life HappensSupport focuses on everyday skills, community life, work when appropriate, relationships, routines, and personal goals.05
Review Progress & Next StepsWe review what’s working, gather feedback, adjust support when needed, and plan the next step.Launch Services
Support designed around the person.
Our initial 1915(i) services are designed to help participants build skills, participate in their communities, pursue meaningful work, and navigate important life transitions.
Community Living & Support
Support that helps people build everyday skills, become more independent, and take part in home and community life.
Explore this serviceSupported Employment
Support to explore job interests, prepare for work, build job skills, and pursue meaningful employment in the community.
Explore this serviceRespite
Short-term, person-centered support that gives unpaid caregivers planned relief and flexibility.
Explore this serviceCommunity Transition
Practical support for people moving toward greater independence and participation in community life.
Explore this serviceAbout 1915(i)
A Medicaid service option that can provide home- and community-based supports to eligible individuals. Eligibility and authorization are determined through the appropriate Medicaid and care-management process.
Ready for the next step?
Ready to get started?
Tell us which service you’re exploring and where you are in the process. Please do not send Medicaid/member IDs, detailed medical records, or other sensitive health information through this website form.